• Kurt D. Kaufman

    Operations Leader

  • FOSTERING A CULTURE OF CONTINUOUS IMPROVEMENT AND OPERATIONAL EXCELLENCE

     

    I often ponder the question, how can organizations foster a culture of continuous improvement and operational excellence? Through my experience as an operations professional, I believe there are several ways organizations can foster a culture of continuous improvement and operational excellence:

     

    Celebrate successes: Celebrate and recognize the successes of employees and teams. This can help to reinforce a culture of continuous improvement by demonstrating the positive impact of continuous improvement efforts.

     

    Inspire employee involvement: Motivate all employees to identify areas for improvement and to suggest new ideas. Empower employees to take ownership of their work and to continuously seek out new ways to improve.

     

    Encourage open communication: Create an environment where employees feel comfortable sharing their ideas and feedback. Encourage open and honest communication and foster a culture of transparency and trust.

     

    Execute rapid improvement: These improvements will systemize and automate processes and are an impactful way to implement improvement quickly. They require planning and preparation to make them effective.

     

    Measure and track progress: Regularly measure and track progress against performance goals and KPIs. This will help to identify areas for improvement and to monitor progress over time.

     

    Lead by example: The leadership team should set the tone for the company culture by demonstrating a commitment to continuous improvement and excellence in their own work.

     

    Foster a learning culture: Encourage employees to continuously learn and develop new skills. Provide opportunities for professional development and learning,

     

    By following these steps, I have consistantly helped organizations to create a culture of continuous improvement and operational excellence that drives business success and supports employee growth and development.

  • PROFILE

    Experienced business leader with a history of driving sales increases, cost reductions, new company/product launches, and customer satisfaction with operational programs/practices. Versatile professional with diverse operational experience in IT, HR, operations, maintenance/facilities, and customer experience areas. Accomplished leader who turns around group performance, develops high-performing teams, and streamlines operations across a wide range of industries.

    STRENGTHS

    • Operations Management

    • Process Improvement

    • Company / Product Launches

    • HR Leadership

    • Team Leadership

    • IT Management

    • Logistics Management

    • Expense / Budget Management

    • Facilities / Maintenance

  • CURRENT POSITION

    Director of Business Operations

    Freeland Ventures | 950 Property Management, LLC

    2024 - Present

     

    Joined a commercial construction general contracting and service group company to help the company grow/scale
    through first-time operational and marketing programs, initiatives, and software.
    Developed and implemented novel operational programs across marketing (e.g.
    Social Media footprint, designing print and digital media), HR (e.g.
    performance management, skill development, payroll), IT (e.g. website buildout
    and maintenance, software implementations), and facilities/maintenance (e.g.
    job site setup/wind down, employee scheduling, asset management).

    Selected Accomplishments

     

    Designed phase codes for Procore with reduced $100K+ in errors.

     

    Developed and enforced an OSHA standard safety training program.

     

    Developed and implemented employee career development pathway.

     

    Implemented structural setup and training of company software, and policies.

     

    Created and developed standard operating procedures for company university.

     

    Created/implemented SOPs and forms which saved hundreds of manpower hours.

     

    Built an inventory management tool that saved the company thousands in lost tools.

     

    Coordinated lodging and logistics for remote work management and setup for multiple projects.

     

    Streamlined the management of licenses and memberships which produced substantial savings.

     

    Created the operational infrastructure that enabled the company to grow from 20 to 70 employees.

     

    Designed, developed, and launched company websites, increasing their marketing footprint and business for multiple companies.

  • Resume

    Download a copy of my resume by clicking the button below.

  • CAREER HIGHLIGHTS

    • Successfully boosted profitability by 15% within nine months.
    • Grew sister business footprint and revenue (+30%) through the seamless rollout of four ghost kitchens.
    • Slashed expenses by 12% within a one-year period.
    • Developed business into the regional training center for managers and provided support after training.
    • Integral part in opening ten new Buca di Beppo/Planet Hollywood locations, including the Times Square flagship restaurant.
    • Trained underperforming locations which elevated sales by 8% and guest satisfaction by 35%.
    • Trained and acclimated all new employees on company specs and concepts.

    • Integral part in growing revenue $3.1M via live event implementations, customer retention, and product fulfillment.

    • Successfully planned and delivered nine $900K customer events.

    • Increased customer retention for subscription products from an average of 1.8 months to three months.

    • Reduced the refund rate across the product portfolio from 13% to 9.8%.

    • Created and developed a group of highly functioning multimillion dollar real estate investors.

    • Achieved a 92% customer satisfaction rating and an A+ BBB accreditation.

    • Assisted in planning, designing, setup, training, and maintenance of multiple product fulfillment websites.

  • HELPING HAND

    Doing good is everyone's job.

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    Saint John Newman

    Community Support Representative

    I have participated in several groups over the years where we meet weekly to discuss the sermon and go in-depth into the Bible. I have also been an active member of multiple community outreach teams to ensure the wellbeing of our congregation, as well as, the community in general. Hosting food, and toy drives, and participating in eucharistic administration to the elderly.

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    Akron-Canton Regional Foodbank

    Global | Local Humanitarian Meal Needs

    Part of a team of two groups of volunteers to help organize and pack hundreds of pounds of food items to be delivered for humanitarian relief across the globe.

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    Rahab Ministries

    Safe House Liaison and Meal Provision Volunteer

    The Rahab Ministry would assist with a safe place to offer physical, spiritual and emotional needs for these young women. I assisted as a volunteer with the groups and other organizations to coordinate with the Rahab Director and CEO for their needs for specialized safe housing areas. I was also one of the volunteers for a Thanksgiving meal provision for several dozen Rahab women who we served during that season.

  • Connect

    Let's connect and explore how we can work together to achieve our goals.

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